FAQs
Q: What is a print-on-demand store?
A: A print-on-demand store allows you to order custom products like t-shirts, hoodies, and more, which are printed and shipped directly to you after you place an order.
A: Browse our collection on the website, select the items you like, choose your size and color, and then add them to your cart. Once you’re ready, proceed to checkout, enter your shipping and payment information, and confirm your order.
Q: Can I change or cancel my order after it’s been placed?
A: Orders are processed quickly, but if you need to change or cancel your order, contact us within 24 hours of placing it. We’ll do our best to accommodate your request.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the shipping carrier’s website.
A: We offer a wide range of products, including t-shirts, hoodies, mugs, posters, and more. All our products are available in various sizes and colors.
Q: What sizes do you offer?
A: Our clothing items are available in sizes ranging from XS to XXL. Please refer to the size chart on each product page for specific measurements to ensure a perfect fit.
A: We use One Tournament, a high-quality print-on-demand service, which ensures vibrant colors and durable prints. One Tournament uses the latest printing technology to deliver excellent results.
Q: Are your products environmentally friendly?
A: Yes, One Tournament uses eco-friendly inks and materials wherever possible, and they have a network of local printers to reduce carbon emissions associated with shipping.
A: Production times vary by product but typically take 2-5 business days. Shipping times depend on your location and the shipping method chosen at checkout. Generally, delivery takes 5-10 business days.
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. Shipping costs and times will vary based on your location.
Q: What are the shipping costs?
A: Shipping costs depend on the destination and the size of your order. You can see the shipping cost during the checkout process before you finalize your purchase.
A: If you receive a defective or incorrect item, please contact us within 14 days of receiving your order, and we will arrange for a replacement or refund. We do not accept returns for custom-printed items unless there is a quality issue.
Q: How do I request a return or refund?
A: Email our customer service team at info@onetournament.org with your order number and a description of the issue. Please include photos if applicable.
A: One Tournament is a talented designer known for their unique and creative designs that feature a blend of modern and classic styles. Our store proudly features a wide selection of One Tournament's artwork on various products.
Q: Can I request a custom design from One Tournament?
A: At this time, we do not offer custom design requests. However, One Tournament regularly releases new designs, so keep an eye on our store for new arrivals!
A: You can reach our customer support team via email at info@onetournament.org or through the contact form on our website. We strive to respond to all inquiries within 24-48 hours.
A: A print-on-demand store allows you to order custom products like t-shirts, hoodies, and more, which are printed and shipped directly to you after you place an order.
Ordering
Q: How do I place an order?A: Browse our collection on the website, select the items you like, choose your size and color, and then add them to your cart. Once you’re ready, proceed to checkout, enter your shipping and payment information, and confirm your order.
Q: Can I change or cancel my order after it’s been placed?
A: Orders are processed quickly, but if you need to change or cancel your order, contact us within 24 hours of placing it. We’ll do our best to accommodate your request.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the shipping carrier’s website.
Products
Q: What types of products do you offer?A: We offer a wide range of products, including t-shirts, hoodies, mugs, posters, and more. All our products are available in various sizes and colors.
Q: What sizes do you offer?
A: Our clothing items are available in sizes ranging from XS to XXL. Please refer to the size chart on each product page for specific measurements to ensure a perfect fit.
Printing and Quality
Q: What printing method do you use?A: We use One Tournament, a high-quality print-on-demand service, which ensures vibrant colors and durable prints. One Tournament uses the latest printing technology to deliver excellent results.
Q: Are your products environmentally friendly?
A: Yes, One Tournament uses eco-friendly inks and materials wherever possible, and they have a network of local printers to reduce carbon emissions associated with shipping.
Shipping and Delivery
Q: How long does it take to receive my order?A: Production times vary by product but typically take 2-5 business days. Shipping times depend on your location and the shipping method chosen at checkout. Generally, delivery takes 5-10 business days.
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. Shipping costs and times will vary based on your location.
Q: What are the shipping costs?
A: Shipping costs depend on the destination and the size of your order. You can see the shipping cost during the checkout process before you finalize your purchase.
Returns and Refunds
Q: What is your return policy?A: If you receive a defective or incorrect item, please contact us within 14 days of receiving your order, and we will arrange for a replacement or refund. We do not accept returns for custom-printed items unless there is a quality issue.
Q: How do I request a return or refund?
A: Email our customer service team at info@onetournament.org with your order number and a description of the issue. Please include photos if applicable.
One Tournament Designs
Q: Who is One Tournament?A: One Tournament is a talented designer known for their unique and creative designs that feature a blend of modern and classic styles. Our store proudly features a wide selection of One Tournament's artwork on various products.
Q: Can I request a custom design from One Tournament?
A: At this time, we do not offer custom design requests. However, One Tournament regularly releases new designs, so keep an eye on our store for new arrivals!
Contact Us
Q: How can I contact customer support?A: You can reach our customer support team via email at info@onetournament.org or through the contact form on our website. We strive to respond to all inquiries within 24-48 hours.